Welcome to Clickmart by accessing or using our website, you agree to comply with and be bound by the following terms and conditions. Please review them carefully before making any purchases.
Refer to any item available for purchase on our website www.clickmartindia.com
Refer to any service provided by our website, including but not limited to customer support, shipping, and payment processing.
Use of Website
By accessing this website, you warrant that:
– You are at least 18 years of age.
– All information provided by you on this website is accurate and up-to-date.
– You will not use the website for any illegal or unauthorized purposes.
Orders and Payments
– All orders placed through our website are subject to acceptance and availability.
– The price of the products will be as quoted on our website at the time of order placement. Prices are inclusive of GST as per the Indian government regulations.
– Payment can be made through various payment methods, including credit/debit cards, UPI, net banking, and wallets.
– The Company reserves the right to cancel any order if it believes that the transaction is fraudulent or unauthorized.
Shipping and Delivery
– We aim to dispatch all orders within [1-3] business days of receiving payment.
– Delivery times may vary depending on your location and shipping method selected. The Company is not responsible for any delays caused by external factors such as courier services.
– Risk of loss and title for the products pass to you upon delivery of the items to the carrier.
Cancellations and Returns
– You may cancel your order within [2-3] days of placing it. If the order has already been shipped, you will need to wait until you receive the product to initiate a return.
– Products can be returned within [7-10] days of receipt, provided they are unused, undamaged, and in their original packaging.
– Refunds will be processed within 24 hours of receiving the returned product. The refund will be credited to the original payment method used for the purchase.
– Your privacy is important to us. Our [Privacy Policy](link to privacy policy) outlines how we collect, use, and protect your personal information.
– All content on this website, including text, images, logos, and product descriptions, is the property of the Company and is protected by copyright and trademark laws.
– You may not reproduce, distribute, or display any content from this website without the express written consent of the Company.
– The Company shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of this website or the purchase of products, except as required by applicable law.
– These terms and conditions are governed by and construed in accordance with the laws of India. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of Berhampur/Odisha.
– The Company reserves the right to modify these terms and conditions at any time without prior notice. Any changes will be effective immediately upon posting on this website.
Shipping and Delivery Terms and Conditions
1. Shipping Policy
– Processing Time: All orders are processed within [1-3] business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
– Order Cutoff Times: Orders placed before [3 PM] will be processed on the same day. Orders placed after this time will be processed the following business day.
– Shipping Charges: Shipping charges for your order will be calculated and displayed at checkout.
2. Shipping Methods and Estimated Delivery Times
– Standard Shipping: Delivery typically takes [5-7] business days.
– Express Shipping: Delivery typically takes [2-3] business days.
– Overnight Shipping: Delivery typically takes [1 business day].
Note: Delivery times are estimates and start from the date of shipping, rather than the date of order. Actual delivery times may vary depending on the shipping method selected and the destination.
3. Shipping Destinations
– Domestic Shipping: We offer shipping to addresses within India.
– International Shipping: Shipping charges and delivery times vary based on location.
4. Order Tracking
– Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your order using the link provided or by visiting the courier’s website.
5. Delivery Issues
– Failed Delivery Attempts: If the courier is unable to deliver your order due to incorrect address, unavailability of the recipient, or any other reason, it may be returned to us. We will attempt to contact you to arrange for redelivery. Additional shipping charges may apply.
– Delayed or Lost Orders: If your order is significantly delayed or appears to be lost, please contact our customer service team at [contact@clickmartindia.com]. We will work with the courier to resolve the issue.
– Damaged or Missing Items: If your order arrives damaged or with missing items, please contact our customer service team within [48 hours] of receiving your order. We may request photos of the damaged items for verification and will arrange for a replacement or refund.
To avoid this type of issues we usually do open box delivery
Availability
- The “Open Box Delivery” service is available for select products and in specific locations as indicated on the product page. The service availability may vary depending on your location and the product purchased.
- Not all products are eligible for “Open Box Delivery.” Products that qualify for this service will have a clear indication on the product page.
Inspection Process
- Upon receiving your order, you are entitled to open the package in the presence of the delivery personnel and inspect the product for any physical damage, defects, or discrepancies from your order.
- During the inspection, you are allowed to check the following:
- The physical condition of the product.
- Whether the product matches the specifications mentioned on the product page.
- The presence of all accessories and components as listed on the product packaging.
Acceptance or Rejection
- If you are satisfied with the product after inspection, you may accept the delivery by signing the delivery receipt. Once accepted, the sale is considered final.
- If you find any defects, damages, or discrepancies during the inspection, you have the right to reject the product on the spot. In this case, please provide a clear reason for the rejection to the delivery personnel and note the issue on the delivery receipt.
- If you reject the product, it will be returned to the seller, and a replacement or refund will be initiated as per our [Refund Policy](link to refund policy).
Post-Delivery Claims
- Once you have accepted the product and signed the delivery receipt, no claims related to physical damage or missing components will be entertained.
- For any functional issues discovered after acceptance, you may contact our customer support for assistance under the warranty terms, if applicable.
Limitations
- The “Open Box Delivery” service does not include a demonstration of the product or installation. It is purely for inspection purposes.
- The service is only applicable to the physical condition of the product and the presence of listed components. Functional checks (e.g., turning on the device) are not included in this inspection.
Refunds and Replacements
- If the product is rejected during the “Open Box Delivery” inspection, a refund or replacement will be processed as per our standard [Refund and Replacement Policy](link to refund and replacement policy).
- Refunds will be processed within 24 hours after the rejected product is returned to the seller.
Service Fees
- There is no additional charge for the “Open Box Delivery” service. However, the availability of this service may be limited to certain regions based on logistical constraints.
Customer Responsibilities
- The customer must ensure that they or an authorized representative is present at the delivery address to conduct the inspection.
- Failure to inspect the product during the “Open Box Delivery” will result in the acceptance of the product as delivered.
Changes to Terms and Conditions
- The Company reserves the right to modify or discontinue the “Open Box Delivery” service at any time without prior notice. Any changes will be effective immediately upon posting on the website.
Contact Information
If you have any questions or concerns about the “Open Box Delivery” service, please contact our customer support team at contact@clickmartindia.com
6. International Shipping Policies
– Customs, Duties, and Taxes: Your order may be subject to import duties and taxes, which are incurred once a shipment reaches your destination country. Clickmart is not responsible for these charges if they are applied and are your responsibility as the customer.
7. Changes to This Shipping Policy
– Clickmart reserves the right to update or modify these shipping and delivery terms at any time without prior notice. Any changes will be posted on this page.
10. Contact Information
For any questions regarding returns, replacements, or our policies, please contact our customer service team at:
– Email: contact@clickmartindia.com
– Phone: +91
– Address: Click Mart Office , Gajapati Nagar 4th line, Berhampur, Ganjam, Odisha, India, Pin-760002